With this privacy statement, we, Health Mate®, want to inform you which personal data we collect from you when you visit our website or use our services, why we collect it and what we do with it. With your personal data we mean all information that relates to you. These are mainly your name and your contact details, such as your home address, your telephone number and your e-mail address.

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We request that you read this privacy statement carefully. It is very important that you understand exactly how we process your personal data and protect your privacy. If you have any questions about our use of your personal data, you can of course contact us.

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Our contact details are: Health Mate®, Haegenbroeksesteenweg 169 – 2500 Lier.

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Our data protection officer is: info@healthmate.be

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WHAT PERSONAL DATA WE COLLECT

Information we collect when you visit our website

When you access our website, we will automatically collect and store certain information from you in our server logs and in cookies; cookies are small files that we send to your computer when you visit our website.

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We cannot identify you directly with this data. It is data about what you do on our website, such as the pages you viewed, the date and time you viewed them, your search queries, information about your equipment (hardware model, operating system version, unique device identifier, internet protocol address, hardware settings , browser type, browser language), date and time of your request and the referral URL.

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If you just want to view our website, you do not need to provide us with any personal data. This means that you can refuse cookies through the settings of your internet browser (for more information, please refer to the function of your browser). If you refuse cookies, it is likely that it will affect your navigation on our website, in that certain areas will not be accessible to you.

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Information we collect when you register or order products

Certain services offered on our website require you to register. If you want to use these services, we will ask you to provide us with personal data. In that case, please provide us with complete and correct information and also let us know if your information needs to be updated. If you provide us with incomplete or incorrect information, or if you fail to notify us if your information needs to be updated, we may not be able to provide you with the services you have requested.

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We collect the following categories of personal data from you:

• Identification data, including your name, surname, (mobile) telephone number, gender, e-mail address, address, date of birth, login name and password. This includes details of any purchases you have made from us (including the parameters you have entered for ophthalmic products and any prescriptions you have entered or emailed to us).

• E-mail preferences, or subscribed to our newsletter.

• Medical data, information about the eye strength that has been shared with us with the consumer's consent. In most cases, however, this data will not be traceable to an individual for us.

• IT data, including data about what you do on our website, such as the pages you viewed, the date and time you viewed them, your search queries, information about your equipment (hardware model, operating system version, unique device identifier, internet protocol address, hardware settings, browser type, browser language), date and time of your request and the redirect URL. We may also record interactions such as mouse clicks and navigation to improve the customer experience.

 

TECHNICAL SUPPORT

Part of the services that Health Mate® provides is technical support, on location or remotely. Personal data is not required for the substantive provision of technical support and Health Mate® will therefore not process it. Health Mate® cannot exclude the possibility of encountering personal data while providing technical support.

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HOW WE USE THE PERSONAL DATA COLLECTED

We only use your personal data within the limits permitted by law and regulations. Sometimes we will use your personal data because we are required to do so by law and regulation. In any event, we will not make automatic decisions based solely on automated processing that may produce legal effects concerning you or similarly materially affect you.

We use your personal data for the following purposes:

• To be able to perform our services properly, for example to be able to contact you or to develop and deliver our products carefully and correctly;

• To be able to process returns correctly;

• To maintain your account;

• To comply with legal or international obligations;

• To improve the user-friendliness of our websites;

• For internal (quality) analyzes and product development. This allows us to improve our products and services to you;

• For processing statistical data;

• Marketing purposes: to make communication about our products and services and related topics via various (digital) communication channels as relevant and personal as possible. To make this possible, Health Mate® links, combines and analyzes available (personal) data (as referred to in this privacy statement) in order to determine and coordinate the most relevant target groups and segments, content, information, moments and channels. and limit the number of contacts with you. This is done fully automatically in certain cases.​

All communication channels that Health Mate® uses are covered by this privacy statement. We will not process your personal data for purposes other than those mentioned above, unless you have given your prior consent or we are permitted or required to do so by law.

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BASIS AND LEGITIMATE INTERESTS

The processing of personal data takes place on the basis of the following principles from Article 6 of the General Data Protection Regulation:

1. Permission

2. Performance of an agreement with you

3. Legal obligation

4. Legitimate interest of Health Mate®​

Legitimate interests include: marketing, advertising, security, (crime) prevention, IT management, research and analysis of own products or services, business administration, legal affairs, internal management.

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HOW LONG WE KEEP COLLECTED PERSONAL DATA

The retention periods for your personal data depend on the purpose for which we process this collected data. It is not possible to list the different retention periods clearly in this statement, but we would like to inform you that we will only retain your personal data for as long as this is necessary for the relevant purpose; this is necessary to perform our contractual relationship with you;  you have agreed to it; and/or this is required on the basis of statutory retention periods.

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WHAT PERSONAL DATA WE SHARE

We do not provide your personal data to other parties without your prior consent. Exceptions to this are if it is necessary in the context of the performance of our services and/or agreement that we have with you or if we are obliged to do so by law. In some cases, we engage other entities and/or service providers for the performance of our services, whereby it is possible that the supplier also has access to your personal data. These parties only process your personal data in the way Health Mate® prescribes and is included in a contract.

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HEALTH MATE® AND OTHER WEBSITES

On this website you will find a number of links to other websites. This privacy and cookie statement does not apply to those other websites. Other Health Mate® or third-party websites linked to this website may have different privacy policies. Therefore, make sure you always read the terms and conditions on the website you click through so that you know what information that website collects and what it uses that information for.

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COOKIE STATEMENT

Health Mate® uses cookies and similar techniques. Cookies are small text files that are placed on a PC, tablet or mobile phone by an internet page. For example, cookies ensure that our website functions optimally.Read more about cookies in our cookie statement.

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HOW WE PROTECT PERSONAL DATA

We have measures in place to protect your personal data from unauthorized access, use or disclosure, including but not limited to the following:

• We implement and maintain advanced technical measures to ensure that your personal data is recorded and processed in complete confidentiality and security.

• We implement and enforce appropriate restrictions on access to your personal data and monitor access, use and transfer of personal data.

• All of our employees who have access to your personal data are required to enter into non-disclosure or similar agreements, obliging them to comply with our data privacy and confidentiality requirements.

• We require any business partners and third-party service providers with whom we may share your personal information to comply with all applicable data privacy and confidentiality requirements.

• We regularly provide data privacy training to our employees and external parties who have access to personal data.

 

CHILDREN'S PRIVACY

Health Mate® strives not to collect information about children 16 or under, or to create interest segments specifically designed to target children. If you have any concerns about your child's privacy in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us.

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WHAT RIGHTS YOU HAVE

Under applicable data protection laws and regulations, you have the right:

• access to, and rectification and/or deletion of your personal data;

• to restrict or object to processing;

• to let us know that you do not wish to receive marketing information;

• in certain circumstances, to request that some of your personal data be transferred to you or a third party;

• to the extent that our processing of your personal data is based on your consent, to withdraw this consent without affecting the lawfulness of our processing based on your consent before such withdrawal.
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We are committed to enabling you to exercise your rights: to do so, please contact us using the contact details we have provided above. In that case, we request that you provide us with the following information so that we can give your request all the necessary attention:

• Your first and last name and a photocopy of your ID;

• Your specific request (i.e. which rights you wish to exercise); and

• The date of the request and your signature (if sending your request by post).
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If you are not satisfied after your contact with us, you can submit a complaint to a data protection authority about the processing of your personal data by us.

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CHANGES TO THIS PRIVACY STATEMENT

We regularly review our privacy statement to ensure that it continues to comply with new data protection laws and regulations. While this privacy statement may change from time to time, we will not reduce your rights under this privacy statement without your express consent.

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